Why am I being brought into another user's account?
For schools using Single Sign-on with myBlueprint ( ie, the School Account Login option), on occasion with shared devices you may find that you're brought into the account of the person who was using the computer previously. This occurs becaus...
Student Account (Education Planner) Troubleshooting Tips
This article will walk you through some helpful troubleshooting tips to help you navigate within the student account. High School Plan Class Activities Tasks and Goals High School Plan Depending on whether your school or district sends myBluepr...
Troubleshooting Loading Issues (Blank Screen, error messages)
Occasionally with any web-based application platform like myBlueprint, you may encounter temporary issues with loading certain sections of your account, or our main log-in page. This is often caused by browser extensions that interfere with the l...
I'm not seeing one of my students in my account - what should I do?
If you're not seeing one of your students on the list within your Teacher or Counsellor account, it could be for one of a few reasons, depending on the configuration of your school. Your student needs to create an account The simplest reason you ...
Why isn't my QR Code working?
The most common reason you may encounter issues logging in with a QR code is if the code is being scanned from the camera app on a mobile device. This tries to convert the code to a URL, which will not work. The QR codes from myBlueprint don't st...