Pro Tips & Troubleshooting

Discover tips and tricks for using myBlueprint, and troubleshooting any common scenarios you might encounter

Questions & Answers

How can I reset passwords?

Forgot your password? Students forgot their passwords? No problem, let's get you a new one! The process to reset your password will vary depending on whether your school board uses Single Sign-on ...

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By Alasdair McMillan

updated about 1 year ago

How can I access a list of students' email addresses?

In your Counsellor Lead account: Click on the Students  box  In the upper right, click the Download icon  An Excel document will download to your device In the Excel file: If needed, click...

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By Roxanne Malcolm

updated about 1 year ago

How can I create reports from my account?

As a staff member with a Teacher or Counsellor account you can use our interactive reports to learn more about your students, their courses, interests, progress, and more. These include: Course...

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By Roxanne Malcolm

updated 11 months ago

How can I print students' work?

Print or download for individual  students: Log in to your myBlueprint account For teachers: click Classes  then click into your class box For counsellors: click Students   Locate student from...

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By Roxanne Malcolm

updated about 1 year ago

How do I invite other staff to access myBlueprint?

Want to get your fellow colleagues started with using myBlueprint? The great news is that you can invite them from directly within your account.  Teacher Accounts All teacher account types have the...

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By Alasdair McMillan

updated about 1 year ago

How can I access students' Who Am I Survey assessments and results?

To view a Report of the students who have completed their Who Am I Surveys refer to the following steps: Log in to your myBlueprint Teacher or Counsellor Account Click Reports  (left-hand menu)...

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By Roxanne Malcolm

updated about 1 year ago

How can I set up school specific prizes?

Are you a teacher or counsellor that would like to set up prizes that only your school students or specific grades can access? Perhaps you are a staff member with a board staff account and would...

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By Alasdair McMillan

updated about 1 year ago

Troubleshooting Guides

Why am I being brought into another user's account?

For schools using Single Sign-on with myBlueprint ( ie,  the School Account Login  option), on occasion with shared devices you may find that you're brought into the account of the person who was...

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By Alasdair McMillan

updated about 1 year ago

Student Account (Education Planner) Troubleshooting Tips

This article will walk you through some helpful troubleshooting tips to help you navigate within the student account.  High School Plan Class Activities Tasks and Goals High School Plan Depending...

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By Alasdair McMillan

updated about 1 year ago

Troubleshooting Loading Issues (Blank Screen, error messages)

Occasionally with any web-based application platform like myBlueprint, you may encounter temporary issues with loading certain sections of your account, or our main log-in page. This is often...

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By Alasdair McMillan

updated about 1 year ago

I'm not seeing one of my students in my account - what should I do?

If you're not seeing one of your students on the list within your Teacher or Counsellor account, it could be for one of a few reasons, depending on the configuration of your school.  Your student...

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By Alasdair McMillan

updated about 1 year ago

Why isn't my QR Code working?

The most common reason you may encounter issues logging in with a QR code is if the code is being scanned from the camera app on a mobile device. This tries to convert the code to a URL, which will...

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By Alasdair McMillan

updated 11 months ago